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F.A.Q.

What happens if I do not receive my package?

Although packages arrive between 2 and 10 days depending on the country, beyond 7 weeks, if you still have not received your package, we will refund you the full amount on your request.

 

How to exchange an article?

For any exchange, please contact our customer support by completing the Contact form.

 

Lead times

Delivery times: 1 to 3 days in France. For other countries, the delay can be up to 10 days. Please note, on some parts, especially those made to order, the lead times may be longer. They are generally indicated in the product sheet. For parts out of stock, the delivery time is also longer. In any case, French Moto will always contact you to notify you very quickly of a delay. Beyond these deadlines, if you have not received your order, we will reimburse you on your request.

 

How will I receive my parts?

Depending on the type of parts ordered, you may receive several different packages. Indeed, some products are sent directly via our partner warehouses to reduce delivery time.

 

Delays

Due to the current health situation, some delivery delays may occur. French Moto will systematically send you a message to your mailbox in the event of a delay, and this very quickly after your order. You will therefore be able to maintain or cancel your order and receive your full refund.

To contact us, fill out the form Contact

 

Foreign countries

Although this situation is very rare, for some foreign countries or outside Europe, it is possible that French Moto asks you for additional shipping costs in addition to those you will have paid on the online platform. You will then have the option of accepting or rejecting the supplement, in which case we will refund your entire order and cancel it.