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Returns & Refunds

You have 14 days after the delivery of your order to return your products and receive a refund.

Obtain assistance

French Moto and his advisers are there to accompany you and help you benefit from the products you bought.

Chat with our team to solve your problems

Our team can help you install or adapt your parts to suit your bike, do not hesitate to ask for our help by filling out the contact form below, we may be able to find a solution.

We can not meet your expectations?

If we are unable to resolve your problem or if you wish to return the product (s), fear not, we will send you a return slip, just complete the contact form below.

Which items cannot be returned?

* Personalized items cannot be returned. These are products manufactured according to your specificities and your requirements, in particular with regard to personalized saddles, or YSS custom-made shocks. If you have any doubts about your eligibility for reimbursement, contact us, Julie will be able to assist you.

When will I receive my refund?

Most refunds are made within 5-7 business days of receiving your return. For information, some banks can take up to 7 working days to issue the refund to your account, however, you can opt for a refund in the form of a credit note to use it directly on French Moto Shop.