Skip to content
Result of the Horizon Sunday competition at 12 p.m. on Youtube
Result of the Horizon Sunday competition at 12 p.m. on Youtube

WELCOME IN THE HELP CENTER DE

French Moto Shop

F.A.Q.

What is the delivery delay ?

Delivery times: 1 to 3 days in France. For other countries, the delay can be up to 10 days. Please note, on some parts, especially those made to order, the lead times may be longer. They are generally indicated in the product sheet. For parts out of stock, the delivery time is also longer. In any case, French Moto will always contact you to notify you very quickly of a delay. Beyond these deadlines, if you have not received your order, we will reimburse you on your request.

I do not receive my package?

Although packages arrive between 2 and 10 days depending on the country, beyond 7 weeks, if you still have not received your package, we will refund you the full amount on your request.

How to exchange an article?

For any exchange, please contact our customer support by filling out the form.

How will I receive my parts?

Depending on the type of parts ordered, you may receive several different packages. Indeed, some products are sent directly via our partner warehouses to reduce delivery time.

My order is late?

French Moto will systematically send you a message on your mailbox in case of delay, and this very quickly after your order. If you experience a delay and wish to receive further information, contact us, we are available to help you.

About foreign countries?

Although this situation is very rare, for some foreign countries or outside Europe, it is possible that French Moto asks you for additional shipping costs in addition to those you will have paid on the online platform. You will then have the option of accepting or rejecting the supplement, in which case we will refund your entire order and cancel it.

For all other questions, you can contact us by filling out the contact form.

You may find this information useful:

- If you receive a SMS follow-up order from DPD with the wording "Europacc"Or"Evox", this is your order. These are the names of our warehouses.

- If you only received part of your products, don't you worry to, some orders may arrive in several packages.

Need help? We will accompany you

Fill out the contact form below with the More information possible, Julie will be there to help you :)

Last name and first name*
EMAIL *
Value is required
Order number
What is your question about?
Your message
Thank you! We will get back to you very quickly.

Our telephone advisors are available
to accompany you

 

Du Monday au Friday

De 09 h à 12 h and 14 h à 17 h

 

+09 (72)16

*non-surcharged call

 

 

Our telephone advisors are available to assist you

 

Du Monday au Friday

De 09 h à 12 h and 14 h à 17 h

 

+09 (72)16

*non-surcharged call